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Apple iPhone – Investigation

Bannister Law is investigating a class action against Apple for users of older iPhones which may be affected by software update iOS 10.2.1 which Apple says may have caused users to experience longer launch times for apps and other reductions in performance.

Apple has released a formal announcement on this issue.

“About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE. With the update, iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown. While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance.”

This announcement can be viewed via the following link:

A class action making similar allegation against Apple was filed in the United States on 21 December 2017. Bannister Law has been in contact with United States lawyers to discuss potential collaboration on the case.

Charles Bannister, solicitor and principal of Bannister Law, stated:

“We are investigating if there is a case to answer. Consumers may not be aware or may not have agreed to purchase a phone that may slow down or not perform how it should after updating the software.

We have spoken with consumers who have updated their iPhone software and experienced issues with phone usage. One consumer recently upgraded to an iPhone X after experiencing delays in opening their iPhone 6 email and text message apps after software updates. When the iPhone 6 was initially purchased the launch times for apps were quicker.”

We encourage anyone who has purchased an iPhone who have experienced longer launch times for apps and other reductions in performance to register their interest in the potential class action below.

If you are having trouble identifying the model of your iPhone, the following link may be of assistance: 

 What is a class action?

Class actions are legal proceedings brought by one person on behalf of a group. Rather than each person pursuing a claim separately, a class action streamlines the process, enabling a dispute involving large numbers of people to be resolved through a single case.

Bannister Law fights for the legal rights of Australian consumers. Bannister Law is also running several of Australia’s most high profile and significant class actions on behalf of consumers, including: the Volkswagen emissions class action, Ford class action, Dick Smith shareholders class action. Bannister Law also ran and resolved the class action against the makers of Nurofen.

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